* Exchange of an in-store purchase shall be done in person at any Hera Beauty Store (not accepted by mail). WIGS, clip-in hair extensions, ponytails, hair buns, wig caps, etc.), ITEMS ON SALE, jewelry, clothing, accessories, and cosmetics. NO EXCHANGE, NO RETURN on ITEMS THAT COULD BE WORN (EX. Within 14 days of purchase, we will EXCHANGE unused product in its original condition upon presentation of original cash register receipt for an item of equal value or higher. Hera Beauty is not responsible for any lost, delayed, and damaged parcel during transit. Hera Beauty is not able to make any adjustments for currency valuation. Please note that we do not offer exchanges for online purchases. Original shipping and handling fees are non-refundable. If you send items that are not approved for a refund to us, they will be returned back to you. Please note that you will be responsible for shipping and handling charges. The customer is still responsible for the handling fee(s). If the sub total amount is less than $70 after refund, free shipping is no longer applicable. All such parcels will be returned back to the sender. No return parcels will be accepted without prior confirmation of return acceptance. Items returned outside the return timeframe may not be approved for a refund. We advise you to choose a carrier that provides a tracking number. Please package your return items in a well-padded box to prevent damage in transit. ***Please note that the return acceptance doesn’t guarantee a refund or an exchange. Īll returns of online purchases must be mailed to the following address. If your return has been accepted***, please send the parcel with the Return Form (EN) / formulaire de retour (FR). Content on this site is for reference purposes only.įor all returns, please send an e-mail to You’ll receive a reply within 3 business days. The product packaging or product color may differ from what is displayed on the screen. In case you receive a wrong item, you have 7 calendar days upon receipt of your purchase to notify us.ĭisclaimer: Please note that manufacturers may alter their ingredient lists or information on their packaging. You are responsible for the shipping and handling charges of your returns unless the wrong item was sent by mistake. We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange.
Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect. Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new. Cosmetics & tools (lipsticks, foundations, brushes, scissors, etc.).Items that could be worn (Wigs, Ponytails, Buns, Clip-in Hair, Leggings, Wig caps, etc.).Hera Beauty does not offer price adjustment for any product. Refund will be applied to the original method of payment. Items without proof of purchase will not be accepted for a refund or an exchange. No tearing, no bending, no untying, and no removing of any material included in the original packaging) for your return to be processed. Item and its packaging should not be tampered with in any way (ex. Returned items found to be used, damaged, not in their original state, or not in resalable condition will not be processed. The FINAL SALE ITEMS listed below are neither refundable nor exchangeable.Īll Items must be returned unopened in their original packaging with all tags intact. You can only exchange your in-store purchases at the store. If you are not satisfied with your purchase, you may return it for a refund for online purchases. We want you to be satisfied with your purchase, but if you decide to return, we’re here to help.
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